HOW DO I ORDER BALLOONS?
1
Complete THE INQUIRY FORM OR ORDER FOR “PICK UP” OR “DELIVERY”. YOU CAN EXPECT TO HEAR BACK WITHIN 48 HOURS OF YOUR SUBMISSION
2
MAKE SURE TO CHECK YOUR SPAM BOX FOR OUR RESPONSE. IF YOU NEED TO GET IN TOUCH WITH US SOONER, FEEL FREE TO CALL US AT 210-332-3366
3
WE WILL BE IN TOUCH TO SET UP A CALL TO GO OVER ALL THE DETAILS REGARDING YOUR EVENT.
A 50% DEPOSIT IS REQUIRED TO HOLD YOUR EVENT DATE.
THE REMAINING BALANCE OF YOUR DEPOSIT IS TO BE PAID IN FULL WITHIN ONE WEEK OF YOUR EVENT DATE.
FAQS
WHAT IS YOUR CANCELATION POLICY?
- ALL DEPOSITS MADE TO HOLD THE DATE OF YOUR EVENT ARE NON-REFUNDABLE. IN THE EVENT THAT YOUR EVENT IS CANCELED, A CREDIT WILL BE HELD ON YOUR ACCOUNT INDEFINITELY AND CAN BE USED IN THE FUTURE.
DO YOU DELIVER?
- YES, WE SER VICE ALL OF SAN ANTONIO, SPRING BRANCH/ BULVERDE, T X AND ARE ALSO WILLING TO TRAVEL OUTSIDE OF SAN ANTONIO DEPENDING ON LOCATION AND AVAILABILITY.
CAN I CUSTOMIZE MY BALLOONS?
- YES! YOU PICK THE BALLOON COLOR, TASSEL PREFERENCE, AND THE MESSAGE THAT YOU WANT WRITTEN ON THE BALLOON.
CAN MY BALLOONS BE INSTALLED OUTSIDE?
- BALLOONS DON’ T T YPICALLY DO WELL OUTSIDE IN TEXAS DURING THE MONTHS OF APRIL - OCT. WE STRONGLY ENCOURAGE INDOOR INSTALLATIONS OR IN A COVERED AREA OUT OF DIREC T SUNLIGHT. WE ARE NOT ABLE TO RETURN TO FIX ANY BALLOONS THAT MAY HAVE POPPED IN OUTDOOR INSTALLATIONS ONCE WE HAVE ADVISED AGAINST IT.
DO YOU COME BACK AND TAKE DOWN THE INSTALLATION?
- ONCE THE EVENT HAS ENDED, TAKING DOWN THE INSTALLATION IS THE RESPONSIBILIT Y OF THE CLIENT. WE OFFER A REMOVAL SER VICE AT AN ADDITIONAL CHARGE BASED ON THE SIZE OF YOUR INSTALL. PLEASE MENTION YOU INTERST IN THIS SER VICE WHEN YOU INQUIRE.
DO YOU OFFER PICKUP?
- YES! WE DO OFFER PICKUP AT OUR STUDIO! WE ARE LOCATED AT 20523 STONE OAK PKWY SUITE. 203 SAN ANTONIO, TX 78258, YOU CAN PICK UP HELIUM BUNDLES AS WELL AS GARLANDS-TO-GO! .
IMPORTANT PICK-UP INFORMATION!
YOUR BALLOONS CANNOT BE PICKED UP IN A TRUCK OR CAR- IT MUST BE A SUV WITH NO CAR SEATS, BOXES, TOOLS, SPORTS EQUIPMENT OR LUGGAGE IN THE BACK . ALL SEATS MUST BE DOWN AND THE CAR MUST BE EMPT Y TO ENSURE THERE IS ENOUGH SPACE FOR YOUR BALLOONS TO FIT!